Mainframe Architect 1 – Telecom Billing & Customer Care

Overview

Mainframe Architect role defining application and system architecture for telecom Customer Care and Billing platforms, with technical leadership over IBM z/OS mainframe solutions.

What you'll do

• Define application and system architecture for telecom Customer Care and Billing platforms.
• Design end-to-end solutions across Customer, Subscriber, Product, Service, Equipment, Order, Billing, and Payment domains.
• Lead architectural reviews and ensure alignment with enterprise architecture standards.
• Create high-level and detailed solution designs for complex business initiatives.
• Provide subject matter expertise in IBM z/OS and Mainframe technologies.
• Design and review High-Level Assembler (HLASM), COBOL, CICS, and DB2 solutions.
• Guide development teams on architecture patterns, coding standards, and best practices.
• Mentor senior developers and technical leads.
• Design large-scale batch processing solutions handling high transaction volumes.
• Architect online customer care and order management applications.
• Ensure optimal performance of CICS online transactions and batch workloads.
• Lead performance tuning initiatives for CPU, Memory, I/O, and Database utilization.
• Architect solutions supporting customer management, subscriber management, order capture and fulfilment, product catalog management, service provisioning, rating and charging, billing and invoicing, payments and collections, equipment management, and customer care operations.
• Partner with business stakeholders to translate telecom requirements into technical solutions.
• Drive Mainframe modernization initiatives.
• Architect API-based integrations between Mainframe and distributed/cloud platforms.
• Evaluate emerging technologies and define future-state architecture.
• Lead root cause analysis for critical incidents.
• Define resiliency, recovery, and disaster recovery strategies.
• Govern technical debt reduction and platform sustainability.
• Ensure compliance with security, audit, and operational standards.

What you'll need

• 15+ years of Mainframe Development experience.
• 8+ years working with High-Level Assembler.
• 5+ years in Architecture or Technical Leadership roles.
• Expertise in IBM z/OS, High-Level Assembler (HLASM), COBOL, JCL, CICS, DB2, IMS, VSAM, TSO/ISPF, and REXX.
• Experience with CA7 / IWS scheduling, high-volume batch processing, and billing cycle processing.
• Experience with CICS transaction processing and real-time customer care applications.
• Experience with enterprise architecture, solution architecture, stakeholder management, technical roadmap planning, vendor management, risk assessment, capacity planning, team mentoring, and cross-functional leadership.

Nice to have

• Extensive Telecom Billing and Customer Care domain experience.
• Experience supporting large subscriber bases and mission-critical production systems.
• Experience modernizing legacy telecom platforms and integrating with digital ecosystems.

Details

• Location: India Remote.