Managed Services Field Engineer

Overview

Managed Services Field Engineer for customer care and success, supporting setup, troubleshooting, and integration of UCC products into client environments.

What you'll do

• Ensure customer network environment compatibility with UCC products.
• Onboard accounts within company SLAs.
• Maintain customer satisfaction during the setup process.
• Serve as the lead technical contact for troubleshooting and product integration.
• Integrate customer equipment with the company cloud PBX system.
• Develop APIs and automate services based on customer requirements.

What you'll need

• Minimum 2-4 years of experience in network support with routing and switching emphasis.
• Understanding of unified communications.
• Cisco, Python, Juniper, and Microsoft certifications are a plus.
• Ability to perform AD, LDAP, and SSO integrations.
• Professional English proficiency (B2 or higher).
• Experience with communications/voice over IP/video over IP, SIP, Asterisk, and firewalls/network security.

Details

• Work location: São Paulo, Brasil (Remote) / Remote (Brazil).
• Requires flexibility to work overnight shifts on weekends and/or variable week hours.