Overview
Manager - Client Operations supports operational effectiveness for a strategic global account by using operational data to drive insights, audits, governance, and continuous improvement.
What you'll do
- Analyze operational and recruitment data to find trends, risks, opportunities, and improvements.
- Translate complex metrics into actionable insights, executive summaries, and reporting narratives.
- Conduct operational audits for recruitment processes, Workday usage, service delivery standards, and client requirements.
- Monitor compliance across recruitment workflows and operational activities, identifying gaps and risks via root-cause analysis.
- Support workforce planning, forecasting, capacity management, and resource allocation using productivity and SLA data.
- Lead continuous improvement by reviewing workflows, facilitating process mapping, and tracking business impact.
- Drive adoption of new operational processes and provide SOPs, job aids, and training.
What you'll need
- Minimum 5 years of experience in recruitment operations, client operations, workforce planning, operational excellence, or related functions.
- Bachelor’s degree required.
- Experience with audits, governance reviews, compliance monitoring, or process adherence activities.
- Experience creating SOPs, process documentation, governance frameworks, or operational playbooks.
- Experience using data and analytics to improve operational performance and decision-making.
- Advanced Excel and PowerPoint skills.
- Strong analytical, problem-solving, and communication/stakeholder management skills.
Details
- Work hours: APAC Standard Hours with flexibility for occasional cross-regional collaboration.
- Work setup: Remote.
- Location: Open to recruit across India and the Philippines.
Read the full description and apply on the company’s own careers page.
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