Manager, Enablement

Overview

Manage enablement for HighLevel’s Customer Success department, supporting Implementation and Customer Success Manager teams. Build repeatable capability systems covering training, processes, certification, call quality, and product depth.

What you'll do

• Map how work is performed across scaling Customer Success functions.
• Document processes and create standard operating procedures.
• Build structured learning paths and certification standards.
• Facilitate onboarding and training sessions.
• Evaluate calls and identify customer-impacting capability gaps.
• Coach struggling advisors to improve performance.
• Lead trainers and quality assurance analysts.

What you'll need

• Hands-on experience building training programs from scratch.
• Experience writing standard operating procedures.
• Experience creating learning paths and certification programs.
• Experience facilitating training.
• Experience evaluating calls for quality.
• Ability to identify advisor performance gaps.
• Ability to work with frameworks and operating rhythms.

Details

• Location: India.
• Role supports Implementation and Customer Success Manager teams.
• Leads a small enablement team of trainers and quality assurance analysts.