Manager, Energy Market Analyst ​(Support)

Overview

Manager, Energy Market Analyst in the Support Division, providing technical support and training on Energy Exemplar's PLEXOS and Aurora energy market simulation software, and managing a team of Energy Market Analysts.

What you'll do

• Learn the software to an advanced level.
• Provide technical support to customers and track support cases from start to finish.
• Work with clients to resolve issues related to SaaS/Cloud offerings and the Desktop version.
• Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented.
• Provide onsite and web-based trainings to existing and potential clients.
• Maintain and update training materials.
• Compose articles and produce videos to educate clients and market the software.
• Construct tools and examples that clients can use to more effectively use the software.
• Assist in maintaining software user documentation and help platforms.
• Maintain a high level of power market knowledge, news, trends and developments.
• Communicate market trends and customer requirements with the development team as needed.
• Assist Account Management with retention calls and visits with clients.
• Assist in preparation and presentations for energy related tradeshows and conferences.
• Travel to client sites as required.
• Manage a team of Energy Market Analysts.

What you'll need

• Minimum 10 years of experience in power markets, power systems, power plant operations, etc.
• 4+ years of experience with people management responsibility.
• Strong analytical and problem-solving skills with the ability to research and learn new techniques.
• Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers.
• Excellent communication skills, including strong verbal, presentation, and technical writing abilities.
• Team player, with the ability to be a self-starter and work independently as needed.
• Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, and electric utility resource planning approaches.
• Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings.
• Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (PowerPoint).
• Experience with computer and database management languages such as VBA, Python and SQL.
• Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.).
• Experience with power market production cost and expansion planning models.
• Degree or certificate specializing in Power Markets, or a Bachelor's degree in Electrical Engineering, another Engineering degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or a related field.

Details

• Location: Pune, Maharashtra, India.
• Works collaboratively with Indian Development Centre colleagues, Senior IDC Management, the Chief Product Officer, and the Global Product Delivery, Global Product Development and Global Support teams.