Manager, MDR & Threat Hunting

Overview

Lead a customer-facing team of threat hunters and MDR responders, owning the operational quality of the service and the health of customer relationships. This is a remote (USA) role reporting to the Director, MDR & Threat Hunting.

What you'll do

• Build, lead, and continuously develop a high-performing team of customer-facing threat hunters and MDR specialists, setting clear expectations, driving accountability, and recruiting talent that raises the team's collective bar
• Own the full talent lifecycle for the team, from structured technical skill development and radical candor performance feedback to defined career ladders that retain and advance top talent
• Serve as the senior escalation point for customer security teams (including executives: CISOs, Directors, SOC Leads) during active intrusions, complex investigations, hunts, and critical service issues, providing clear situational awareness, decisive guidance, and executive-level communication under pressure
• Manage the team's recurring tactical and strategic customer engagements (weekly through quarterly) that translate threat actor activity, policy posture, and attack surface risk into actionable guidance that demonstrates MDR and Threat Hunting service value, especially during lower-activity periods
• Define and challenge the quality bar for all MDR and Managed Threat Hunting customer deliverables, establishing review standards, driving continuous improvement based on customer feedback and hunt outcomes, and ensuring outputs reflect the team's expertise and Zscaler's brand

What you'll need

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• Understanding of threat actor TTPs aligned with the MITRE ATT&CK framework and detection/response opportunities for EDR and Web Proxies
• Proficiency in two or more EDR platforms, with experience writing detections and responding to EDR detections
• Proven track record of managing customer-facing deliverable teams and executive stakeholder communication
• Proficient in detection and response leveraging network and/or Web Proxy telemetry (specifically Zscaler products or equivalent)

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Prior experience as a people leader at an MDR or security vendor
• Certifications such as GIAC GCIH, GCFA, GNFA, GDAT, OffSec Threat Hunter (OSTH / TH-200), eCTHP, CDETH or similar
• Experience creating technical reports, white papers, and presentations (at security conferences, to boards, and to executives)

Details

• Remote (USA) role, reporting to the Director, MDR & Threat Hunting
• Base pay range $143,500 to $205,000 USD, excluding commission/bonus/equity (if applicable) and benefits