Technical Account Manager (Mid-Atlantic)

Overview

Plan and execute strategies to drive customer adoption and use of the Wiz platform, providing strategic and technical guidance from onboarding through renewal and expansion, and serving as the bridge between customers and the broader Wiz team.

What you'll do

• Serve as a trusted technical advisor throughout customers' Wiz journey, navigating deployment, configuration, and operationalization using best practices.
• Serve as the primary technical contact for your book of customers, resolving technical questions and issues via email, meetings, Slack, and support tickets.
• Continuously monitor news on emerging cloud security threats and stay abreast of new Wiz features and functionality.
• Help customers develop success plans with measurable goals aligned to their security and compliance objectives.
• Lead customers toward full adoption and value, promoting excellence in addressing Cloud, Code, and Runtime security risk.
• Project manage Wiz adoption and operationalization goals across business units and stakeholders.
• Help unblock adoption by working with internal and external parties to resolve people, process, and technology issues.
• Drive and track achievement of customer business goals and realization of value through Wiz.
• Report progress and results to key Wiz and customer stakeholders through executive-friendly communications, QBRs, and executive briefings.
• Understand, document, and represent customer needs to internal Wiz stakeholders, capturing feature requests and adoption blockers and liaising with Product and Engineering.
• Manage a book of up to 15 customers, depending on size and complexity.
• Identify expansion opportunities and assist in securing renewals in partnership with sales and renewals teams.
• Drive towards utilization and adoption targets for your book of business.
• Identify, document, and action risks such as satisfaction, churn, renewal, and tenant health.
• Develop close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive key Wiz objectives.
• Help build and scale a world-class TAM organization, driving improvements in Wiz's TAM motion and impacting GTM teams.
• Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise.
• Partner cross-functionally with internal teams to improve processes.

What you'll need

• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
• 5 years of experience in technical customer-facing roles supporting cloud or cloud-security products (such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect).
• Experience with cloud services and architecture of at least 1 Cloud Service Provider (CSP), such as AWS, GCP, Azure, or OCI.
• Familiarity with container technologies (such as Docker or Kubernetes) and their associated security considerations.
• Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code (IaC), and Version Control Systems.
• Familiarity with Linux and Windows operating systems concepts.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous internal and external structures.
• Ability to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion.

Nice to have

• 8 years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
• Cloud Service Provider (CSP) certification (such as Certified Solutions Architect or Certified DevOps Engineer).
• Security certification or professional experience helping organizations address cloud-security challenges.
• Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
• Familiarity with operating system runtime sensing.
• Experience successfully managing a book of business with 5-10+ customers.
• Experience building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets.
• Experience using data and systems (such as CRM or log analysis tools) to monitor customer health and identify trends to inform success and retention initiatives.

Details

• Full-time position.
• Remote, USA (Mid-Atlantic).
• US base pay range: $103,000 to $141,000 USD (base salary only; bonus, equity, and benefits are additional).
• No visa sponsorship is offered; applicants must have the legal right to work in the country where the position is based.