Technical Account Manager (TAM)- US

Overview

Technical Account Manager for a territory of SaaS (Feeds/Shopify) customers, acting as the technical owner from first integration through ongoing live trading.

What you'll do

• Lead technical onboarding and feed integration setup for new SaaS (Feeds/Shopify) customers in your territory.
• Monitor feed health and integration performance, and troubleshoot issues before they affect customer trading.
• Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts.
• Be the technical escalation point between the customer, Nivoda's product/engineering teams, and Account Management.
• Document integration patterns and feed configuration options; feed structured product feedback upstream.
• Track integration health and adoption metrics across your book of SaaS accounts.

What you'll need

• Experience in technical account management, solutions engineering, or account management, ideally in e-commerce or SaaS.
• Comfortable reading feed specs, debugging integration issues, and working directly with customer technical teams.
• A clear communicator who can translate technical detail for both engineering and commercial audiences.
• Organised across a multi-account territory with varying integration complexity.
• Native or professional proficiency in English.

Details

• Remote work.
• Flexible working hours.
• Unlimited holiday allowance.
• Submit CV and application in English.