Manager Software Engineering

Overview

Design, lead and govern scalable ServiceNow solutions as the technical authority for solution architecture and implementation.

What you'll do

• Design and own end-to-end ServiceNow solutions, including architecture, data models, integrations, and technical blueprints.
• Drive solution design across FSO/CSM, workflows, Flow Designer, and platform capabilities.
• Evaluate design trade-offs across customization, data model, and process flows.
• Lead architecture discussions and act as the technical authority for solution design and implementation.
• Support development teams in designing and delivering scalable, high-quality solutions.
• Provide hands-on guidance on development, integrations, and platform capabilities.
• Engage directly with customers for requirements gathering, workshops, and solution alignment.
• Translate complex business needs into scalable technical solutions.
• Lead architectural conversations and influence design decisions with stakeholders.
• Define and enforce architectural standards, coding best practices, and governance processes.
• Review and optimize solution design and code for scalability, performance, and maintainability.
• Ensure compliance with platform standards, security guidelines, and enterprise policies.
• Lead platform upgrades, release management, and environment migrations.
• Oversee integrations across systems and ensure high-quality delivery.
• Continuously assess platform performance and drive improvement initiatives.
• Mentor technical leads and developers, ensuring adoption of best practices.
• Promote continuous improvement across development and delivery teams.

What you'll need

• 14+ years of overall experience in ServiceNow design, development, and implementation.
• Strong experience in ServiceNow design, development, and architecture with hands-on expertise.
• Experience on FSO or CSM module is a must.
• Proven experience translating complex customer needs into scalable designs.
• Proven ability to design end-to-end enterprise solutions across ServiceNow modules (FSO/CSM, workflows, integrations, data models).
• Experience in customer-facing roles including complex requirements gathering, workshops, and aligning outcomes with ServiceNow product capabilities.
• Deep understanding of data models (tables, schema, ACLs).
• Deep understanding of business process flows.
• Deep understanding of integration patterns and trade-offs.
• Strong knowledge of platform governance, release management, and upgrade cycles.

Details

• Location: Noida, India.
• Work model prioritizes in-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.