Manager, Solutions Architecture | East Coast | Remote

Overview

Manage a team of Solutions Architects within Grafana Professional Services, ensuring effective utilization and successful customer outcomes on the Grafana technology stack.

What you'll do

• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and increased revenue.
• Build lasting customer relationships to enable customers to be Grafana advocates and referenceable customers.
• Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack.
• Collaborate directly with key clients to deploy and enhance Grafana technologies, championing observability best practices.
• Work with the Professional Services leadership team to drive continuous improvement and operational rigor.
• Collaborate with Sales, Support, Customer Success, and Product teams to build resilient observability solutions.
• Craft Statements of Work (SOWs), advocate for technological advancements to the Products team, resource and manage customer projects, drive operational scale, and manage customer escalations.

What you'll need

• 3+ years of managing a Solutions Architecture team in a related space.
• 5+ years design/implementation/consulting experience with distributed applications.
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Located in CST.
• Working knowledge of software development tools and methodologies.
• Presentation skills with comfort speaking to customers and executives.
• Experience building/maintaining observability solutions.
• Excellent communications and writing skills.
• High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Nice to have

• K8s Linux experience (2+ years in a company).
• Shell scripting and API knowledge.
• Observability (monitoring) as a background.

Details

• Location: United States (Remote), East Coast; located in CST.
• Employment is remote-only (100% remote company).
• OTE compensation range in the US: $184,000 - $220,000, plus Restricted Stock Units (RSUs).
• In-person onboarding provided.
• Global annual leave policy of 30 days per annum, including 3 days reserved for Grafana Shutdown Days.