Manager – US KYC

Overview

Manage a KYC team and the KYC book of work for US market onboarding and renewals, acting as the local point of contact and knowledge center for the team.

What you'll do

• Perform day-to-day management of the team: request prioritization, task delegation, progress monitoring, stakeholder updating, problem solving, member support and team motivation.
• Ensure expected KPIs and quality standards are met.
• Manage the KYC book of work by consolidating data and prioritizing requests from various stakeholders, keeping close connection with the onshore team.
• Liaise with departments and internal stakeholders to understand data requirements, propose solutions and advocate team values.
• Be actively involved in local and global projects and represent the KYC team to the Project Management team to meet project goals, objectives and deliverables.
• Work with relevant stakeholders to identify process improvement opportunities, propose system modifications and devise data governance strategies.
• Handle escalations without delay, provide resolution of issues and be the immediate point of contact locally for the team.
• Act as KYC knowledge center and resolve queries pertaining to high-risk KYC profiles.
• Interpret regulatory and policy changes, communicate their implications to the team and establish action points to incorporate the impact within procedures.
• Keep abreast of developments in the financial regulatory environment and proactively educate the team.
• Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to management.
• Provide timely and effective performance feedback, and mentor team members to achieve expected performance standards.
• Plan effective utilization of resources and exhibit complete ownership of the business.

What you'll need

• Minimum 6-9 years of post-qualification relevant work experience within Banking and Financial Services industry.
• Experience in KYC onboarding/renewals handling US market.
• Good understanding of KYC for institutional clients.
• Proficiency in Microsoft Office Suite, with advanced skills in Excel, PowerPoint, Excel macros and Access.
• Ability to lead and motivate a team of KYC analysts in a challenging environment and facilitate efficiency and timely production of high-quality KYC profiles.
• Demonstrated experience establishing credibility and influential relationships with stakeholders to identify gaps and process improvements.
• Bachelor's degree or above.

Nice to have

• 4+ years of team handling experience and data management.
• Global project and change management experience in Banking, Risk or Compliance domain.

Details

• Location: Bangalore (MUFG Global Service Private Ltd., BCIT).
• Reports to: AVP.