Managing Consulting Engineer - Microsoft 365

Overview

Lead complex Microsoft 365 Managed Services engagements across multiple clients, providing oversight, client engagement guidance, and a lead technical role in reviewing and modifying Managed Services solutions. Also a key contributor to the Managed Services engineering team supporting Microsoft 365 workloads.

What you'll do

• Oversee technical delivery on client engagements to ensure successful delivery and client satisfaction.
• Lead reviews of client environments, make recommendations, provide architectural leadership, and support complex issue resolution.
• Articulate problems and solutions to clients, and provide consulting services, subject matter expertise, guidance and technical thought leadership for clients and internal teams.
• Maintain client relationships, serving as the technical communication focal point between CDW and Managed Services clients.
• Proactively identify and communicate potential impacts to client ecosystems as Microsoft changes, sunsets or introduces functionality, and contribute to client Microsoft 365 technology roadmaps.
• Develop and maintain technical client presentations, RunBooks, Knowledge Articles, Service Catalogs and other documentation.
• Lead technical workshops, sessions and review meetings across multiple clients, translating complex Microsoft 365 concepts into clear client-facing guidance.
• Follow standardized ITIL processes and use a centralized ITSM tool to track incidents, service requests, changes, enhancements and other client-related work.
• Support a 24x7 delivery team as part of an on-call rotation roster, advising engineering peers on technical issues and requests.
• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
• Complete tasks on a timely basis, perform scopes of work as planned and adhere to SLAs.
• Identify and communicate potential cross-selling opportunities to the sales team.
• Provide technical sales support on new opportunities, including technical advice, identifying the scope of services and assisting in proposal development.
• Collaborate and support cross-functionally with Client Success, Project Management, R&D, and Sales.
• Mentor technical team and junior engineers, providing knowledge transfer and guidance to improve technical proficiency, standardize processes, and support consistent service delivery.

What you'll need

• Bachelor's degree and 7+ years of IT engineering experience (including 5 years large-scale Microsoft 365 experience listed below) or 11+ years of IT engineering experience (including 5 years large-scale Microsoft 365 experience listed below).
• Multi-tenant Microsoft 365 environments with enterprise-class planning, design, implementation and support experience with one or more solutions supported by the Managed Services practice (Exchange Hybrid, Exchange Online, Teams, SharePoint Online, Entra Connect, Entra ID, OneDrive, Intune, Copilot, Defender, Purview and/or security tools).
• Broad range of Microsoft 365 skills, with in-depth expert level solution knowledge of a few of the workloads.
• Experience and knowledge of security, compliance, data protection and security governance.
• Currently holds certifications at high levels in the primary area of technical expertise.
• Demonstrated ability to apply technical background and knowledge to business direction and provide real business-based client outcomes.
• Demonstrated ability to develop plans and schedules to complete complex initiatives or new solution/product development.
• Experience working with ServiceNow or other standard ITSM tools in a multi-client, SLA-based environment.
• Ability to establish client trust and confidence in CDW Managed Services, and understanding of and commitment to clients' business needs.
• History of balancing multiple priorities simultaneously while adapting to changing client needs and meeting deadlines.
• Ability to perform advanced root cause analysis and drive solutions that deliver long-term improvements.
• Strong organizational, analytical, problem-solving, and communication skills, with a focus on client service and professionalism.
• Ability to consistently follow policies and procedures, prioritize work, and handle multiple tasks simultaneously in a fast-paced, diverse, and growth-oriented environment.
• Excellent verbal and written communication skills, with the ability to interact effectively with coworkers, stakeholders, and all levels of leadership.
• Demonstrates ability to work independently and as a Global team member, providing guidance, mentorship, and support to peers.
• Good time management skills, ability to meet rigid and urgent assignment schedules, and ability to travel as needed.
• Demonstrates ability to develop strong client relationships, achieve high levels of client satisfaction, and promote an understanding and commitment to the mission of CDW through behaviors consistent with the CDW Way.

Details

• Remote, USA.
• Pay range: $128,000 - $193,200 depending on experience and skill set; salary ranges may be subject to geographic differentials.
• Annual bonus target of 10%, subject to terms and conditions of plan.
• Ability to travel as needed.
• On-call rotation as part of a 24x7 delivery team.