Mobilization Specialist

Overview

Lead end-to-end Insurance Operations covering policy servicing, claims processing, underwriting support, customer service, billing, renewals and related back-office processes, driving performance, quality and compliance while leading transitions and continuous improvement.

What you'll do

• Lead end-to-end Insurance Operations across policy administration, claims, underwriting support, customer service and back-office activities.
• Manage policy issuance, renewals, endorsements, cancellations, reinstatements and policy servicing activities.
• Lead claims operations including FNOL, claims intake, registration, triaging, adjudication support and settlement processing.
• Manage underwriting support including data collection, risk assessment support, submission handling and documentation.
• Drive service quality, TAT, SLA adherence and operational performance across insurance processes.
• Lead customer service operations covering policy queries, billing, renewals, claims status and grievance resolution.
• Establish governance mechanisms and conduct regular operational and business reviews.
• Identify and manage operational risks, issues and compliance requirements.
• Support audit readiness and adherence to applicable regulatory and data privacy requirements.
• Lead transition activities including due diligence, knowledge transfer, go-live and stabilization.
• Drive automation, process improvement and transformation initiatives across Insurance Operations.
• Partner with business and technology teams on system and process transformation initiatives.
• Build and develop high-performing teams and strengthen insurance domain capability.
• Manage hiring, onboarding, performance management and succession planning.
• Drive a culture of quality, compliance, operational excellence and continuous improvement.

What you'll need

• Any Graduation.
• 7-11 years of experience.
• Strong Insurance Operations experience across one or more insurance lines.
• Deep knowledge of policy administration, claims processing or underwriting support.
• Experience leading large insurance operations and delivery programs.
• Strong understanding of operational governance, quality and service levels.
• Experience managing risks, compliance, audits and regulatory requirements.
• Strong stakeholder management and executive communication capabilities.
• Experience leading transition, transformation and operational improvement initiatives.
• Ability to lead and develop high-performing insurance operations teams.