Network Engineer

Overview

Network Engineer Tier 2 (Service Assurance Engineer 1) in GTT's NOC team, performing repair of client voice and data networks with minimal supervision, and performing leadership tasks as needed.

What you'll do

• Provide technical support and manage customer escalation at this level
• Prioritize and respond to customer requests in a timely manner
• Own and troubleshoot network issues
• Work collaboratively with internal teams and third-party vendor support and engineering teams
• Perform proactive monitoring of the core and edge network using various NMS tools
• Mentor junior engineers and network technicians, and proactively learn core network and customer services
• Perform any other ad-hoc duties as requested by GTT management
• Produce technical support documentation and write incident reports as appropriate
• Communicate via phone, email and in system notes with the client and internal stakeholders

What you'll need

• 2-5 or more years of relevant job experience in a technical support role (e.g. NOC, IT Helpdesk or Service Desk)
• Experience with network monitoring software
• In-depth knowledge of core TCP/IP networking, routing and switching (Juniper/Cisco)
• Previous experience working in an SLA-driven operation environment (ideally ISP based)
• Good understanding of IP and/or optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP and IPSec
• In-depth knowledge of SD-WAN network skills for Velo / Aruba / Silver Peak
• In-depth knowledge of firewall policies and rules for FortiGate / Palo Alto / Cisco / Juniper
• Working knowledge of Windows operating systems
• Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
• Must be adaptable and flexible in dealing with a variety of people
• Achieve certification and maintain required training levels
• Experience of shift work 24x7x365

Nice to have

• Linux or UNIX knowledge
• JNCIA / CCNA / NSE 4 and above / PCNSA / PCNSE certification, or equivalent skill level developed through industry experience

Details

• Location: India (Pune, Platinum Towers, 8th Floor)
• Department: NOC
• Shift work 24x7x365