Network Engineer

Overview

Design-level Voice Engineer, an individual contributor position supporting the enterprise on day-to-day IT projects, with secondary responsibility for top-tier operational support.

What you'll do

• Work with others at various levels to gather requirements and report status.
• Keep requesters consistently informed of ticket, request, or project status.
• Translate end-user concerns into technical needs for communication within the team or with other IT teams.
• Use MS Visio to create design and call flow drawings.
• Analyze data and present business cases using common tools such as Excel and PowerPoint.
• Apply substantial knowledge of voice, general networking and VoIP technologies, design standards, and their positive and negative attributes, including TCP/IPv4 protocol suite, DNS, DHCP, NTP, TFTP, SIP, SCCP, Cisco Webex, Cisco Unified Communications Manager (CUCM), UCCX, Cisco Contact Center, CER, and Nice.
• Apply a broad understanding of IT security standards and best practices for voice infrastructure and voice service design, including PCI, SOX, HIPAA, Defense-In-Depth concepts, Group Identity Structures, and Layered Security architectures.
• Create and maintain departmental methods of procedure (MOPs) and related documentation as needed.
• Provide primary Voice Engineering design and configuration for highly complex voice solutions to meet organizational goals.
• Identify capacity and performance issues to ensure continued, uninterrupted operation of supported voice platform hardware and related systems.

What you'll need

• Good collaboration skills within the team and with others, including sharing ideas, voicing opinions, justifying positions, and accepting alternate opinions.
• Ability to prioritize operational issues and implementation tasks based on defined urgency and prioritization guidelines.
• Ability to manage requirements gathering, technical definition, and task tracking, and to report regularly on status.
• Understanding of voice systems, specifically how systems communicate over an IP network, including SIP trunks, Cloud UC, provider MPLS networks, TDM solutions, key systems, PBX, contact center, and 3rd-party integrations.
• Ability to understand detailed technical systems, how they interoperate, what functionality they provide, and where potential problems lie in troubleshooting.
• Ability to understand key business functions, the technical solutions supporting them, and the potential risks of changes or activities one is responsible for.
• Ability to work alongside less experienced engineers, highlighting key factors, caveats, and goals for related work.
• Experience with systems design and implementation of all relevant technical solutions one is responsible for.
• Ability to review, analyze, and translate business requirements into appropriate technical solutions that adhere to enterprise architecture standards.
• On-the-job experience of 3 to 5 years designing voice and network systems.
• Bachelor's degree in a technical discipline.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to communicate clearly and concisely via email and to draft technical proposals for new systems and solutions.
• Ability to effectively present information to mid-level management.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Details

• Location: Advance Auto Parts Office, GCC Hyderabad.
• No supervisory responsibilities.
• Physical demands: regularly sit and talk or hear; occasionally stand, walk, handle, reach, and lift or move up to 50 pounds.