Network Operations Analyst I

Overview

Support global network operations by monitoring services, troubleshooting incidents, maintaining infrastructure, and improving operational processes with automation and AI-enabled tools.

What you'll do

• Monitor global network services and respond to alerts.
• Perform initial troubleshooting for network incidents.
• Document incidents, provide updates, escalate issues, and track them through resolution.
• Support installation, validation, maintenance, and lifecycle tracking of network infrastructure.
• Maintain operational procedures, incident records, network changes, asset information, and knowledge articles.
• Use monitoring data, automation, and AI-enabled tools to improve incident triage and recurring work.

What you'll need

• At least 2 years of experience in network operations, infrastructure support, network support, or a comparable technical role.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies.
• Experience monitoring alerts and performing first-level network troubleshooting.
• Experience maintaining accurate incident records and escalating issues when needed.
• Ability to support network infrastructure in a structured operational environment.
• Ability to work with business teams, technical partners, and service providers across regions and time zones.

Details

• Location: Bengaluru, Karnataka, India.
• Employment type: Full-time.