Product Support Engineer

Overview

Provide technical product support for a modern service management platform, helping customers troubleshoot issues and resolve complex problems.

What you'll do

• Troubleshoot and resolve customer technical issues across support channels.
• Provide solutions or workarounds for technical problems.
• Record support cases and solutions in detail.
• Explain technical issues and solutions to non-technical users.
• Collaborate with technical teams on complex problems.
• Test new features and updates and provide feedback.
• Monitor system performance and perform routine maintenance.

What you'll need

• 3–5 years of experience in a technical support role.
• Strong understanding of HTML, CSS, and JavaScript.
• Knowledge of REST and SOAP APIs.
• Knowledge of database management using SQL.
• Familiarity with Linux shell scripting or Windows PowerShell.
• Knowledge of AWS or Azure and cloud infrastructure supporting SaaS products.
• Strong problem-solving, customer service, and communication skills.

Details

• Location: Bengaluru, Karnataka.
• Office-based position in Bangalore.