Network Services Specialist (NOC Engineer) | Cisco | Juniper | Palo Alto | SD-WAN | Network Operations

Overview

Ensure availability, performance, security and reliability of enterprise network services across a global multi-vendor environment, providing L2/L3 operational support for campus, data center, WAN, SD-WAN, cloud and security domains.

What you'll do

• Provide L2/L3 support for global enterprise network infrastructure, including LAN, WAN, Data Center, SD-WAN, Cloud, and Security environments.
• Monitor network availability, performance, and security using enterprise observability and network management tools.
• Troubleshoot and resolve complex network incidents within defined SLAs and operational targets.
• Serve as an escalation point for critical incidents and collaborate with engineering teams, OEM vendors, and telecom providers for timely resolution.
• Support and maintain Cisco, Juniper, and Palo Alto networking and security platforms.
• Execute network upgrades, migrations, software patching, vulnerability remediation, and lifecycle management activities.
• Participate in Incident, Change, Problem, and Root Cause Analysis (RCA) processes aligned with ITIL best practices.
• Perform proactive health checks, capacity planning, performance optimization, and trend analysis.
• Support enterprise security and compliance initiatives, ensuring adherence to governance standards.
• Create and maintain SOPs, technical documentation, knowledge articles, and network diagrams.
• Leverage automation and scripting to improve operational efficiency and service delivery.
• Participate in 24x7 operational support and on-call rotations as required.

What you'll need

• 6-9 years of experience in Network Operations, NOC, or Network Engineering.
• Strong knowledge of TCP/IP, Routing & Switching, BGP, OSPF, MPLS, VPNs, and SD-WAN.
• Hands-on experience with Cisco, Juniper, and Palo Alto technologies.
• Expertise in network security, firewalls, VPNs, and Zero Trust architectures.
• Experience with cloud networking (AWS/Azure/GCP) and network monitoring tools.
• Strong troubleshooting, ITIL process knowledge, and communication skills.

Nice to have

• Experience with cloud networking and security environments.
• Knowledge of Python, Ansible, REST APIs, and network automation.
• Familiarity with Git, CI/CD, and Infrastructure as Code (IaC).
• Exposure to network modernization and transformation projects.
• Experience in large global enterprise environments.
• Relevant certifications such as CCNP, PCNSE, JNCIS/JNCIP, ITIL, or Cloud Certifications.

Details

• Location: Bangalore, Karnataka, India.
• Hybrid-friendly work arrangement.
• 24x7 operational support with on-call rotations as required.