Ocean Customer Experience Specialist - German Language

Overview

Customer Experience and administrative support role for ocean customers once they are onboarded in the Maersk environment, working in a European shift.

What you'll do

• Manage customer channels.
• Handle case management.
• Support customer onboarding and relationship management.
• Support contract and dispute management.
• Perform skilled technical, administrative or operational tasks to support others.
• Apply standards and established processes, using independent judgment within defined boundaries, and escalate non-routine problems to a more experienced colleague or supervisor.

What you'll need

• Any graduate with minimum 2 years of experience.
• Excellent oral and written communication skills.
• German language expert with minimum B2 level certification.
• Good at MS Office.
• Comfortable working in European shift.

Details

• Location: India, Airoli, 400708.
• Working in European shift.