Operations Engineer

Overview

Senior technical authority defining architecture, engineering standards, and technology roadmap for enterprise endpoint services, acting as trusted advisor to clients, stakeholders, and executive leadership across global Digital Workplace environments.

What you'll do

• Define enterprise endpoint architecture, roadmaps and engineering governance.
• Lead Windows 365, Azure, Entra ID and cloud-native initiatives.
• Build PowerShell frameworks to automate provisioning, configuration and deployment.
• Own P1/P2 incidents, Major Incident bridges, RCA and Problem Management.
• Create standards, runbooks, service health dashboards and CSI initiatives.
• Act as trusted advisor, leading technical workshops and executive-level briefings.

What you'll need

• Must have skill: Microsoft Endpoint Configuration Manager.
• Minimum 12 years of experience, including 12 years of experience in Microsoft Endpoint Configuration Manager.
• 12–18+ years IT infrastructure experience.
• 8+ years in endpoint / Digital Workplace engineering.
• Bachelor's in CS, IT, or related field.
• 15 years full time education.
• Intune, SCCM/MECM, Autopilot, Co-management, Windows Update, Defender.
• Azure, Entra ID, Hybrid Identity, Windows 365, Conditional Access.
• Active Directory, GPO, DNS, DHCP, PKI, VPN, Certificates, Authentication.
• Advanced PowerShell and Automation Frameworks.
• Windows 10/11 Enterprise, Windows Server, Azure AD / Hybrid Join.
• ITIL v4 — Incident, Problem, Change and Major Incident Management.
• Global enterprise scale experience (50,000+ endpoints).

Nice to have

• Graph API.
• Preferred certifications: MS Endpoint Administrator Associate; Azure Admin / Azure Solutions Architect Expert; Enterprise Administrator Expert; ITIL v4.
• Experience with AI-powered and autonomous endpoint management, Digital Employee Experience (DEX) and Copilot capabilities, and predictive remediation and self-healing technologies.

Details

• Location: Bengaluru.