Operations Engineer, BizTech

Overview

Operations Engineer on the Global Operations team at Airbnb's BizTech, managing production services across the corporate environment through observability, incident management, core operations and AI-enabled automation.

What you'll do

• Apply LLM-powered triage and intelligent automation to resolve tickets and speed up incident response.
• Prototype agentic workflows and embed AI into runbooks and diagnostics.
• Identify repetitive work that automation can take over.
• Manage the ticket queue, prioritizing and resolving requests while identifying recurring categories to automate or deflect.
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time.
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability and data quality, flagging gaps as they emerge.
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting and documentation.
• Write and maintain code in Python, Go, JavaScript, TypeScript or Bash to automate operational workflows.
• Partner with global stakeholder teams to drive issues to resolution.

What you'll need

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch).
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS).
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto).
• Experience with Infrastructure as Code.
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP or Oracle Cloud.
• Comfort working in ticket/workflow-driven environments using Jira and Confluence.

Nice to have

• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday).
• SSO/identity integration experience (e.g., Okta).

Details

• US - Remote Eligible; must live in a state where Airbnb, Inc. has a registered entity.
• Occasional work at an Airbnb office or attendance at offsites, as agreed with your manager.
• Participation in a rotating on-call schedule, including weekends.
• Base pay range $136,000 – $160,000 USD.