Overview
Operations Engineer role focused on supporting and managing production systems and services, with an emphasis on leading Nexthink Digital Employee Experience (DEX) implementation and governance.
What you'll do
- Manage and maintain the Nexthink platform, including Collectors, Engines, Portals, Remote Actions, and Campaigns.
- Ensure platform health, performance, scalability, and availability.
- Configure and optimize Nexthink dashboards, investigations, and monitoring capabilities.
- Develop proactive monitoring solutions and analytics dashboards/reports for operational and executive stakeholders.
- Design and implement Nexthink Remote Actions for automated issue resolution and proactive remediation.
- Support Major Incident and Problem Management activities and perform root cause analysis using Nexthink telemetry.
What you'll need
- Minimum 5 years of experience in NEXThink.
- Hands-on experience with Nexthink Platform Administration.
- Experience with Nexthink Investigations, Campaigns, and Remote Actions.
- Knowledge of Digital Employee Experience (DEX) methodologies.
- Endpoint management knowledge including Windows 10/11 and Microsoft Endpoint Manager (Intune).
- Experience with PowerShell scripting and automation.
- Experience with ITSM processes (Incident, Problem, Change Management).
Details
- Location: Pune.
- Based at the PDC3C - SEZ office.
- Educational requirement: 15 years full time education.
Read the full description and apply on the company’s own careers page.
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