Operations Supervisor - Parametric

Overview

Supervise a team of 4-7 staff within Parametric's Global Operations Team, guiding daily operations for a designated area across a follow-the-sun model.

What you'll do

• Oversee the team's daily work, assigning and aligning tasks and ensuring they are completed timely and accurately.
• Perform hands-on task execution and ensure adherence to policy.
• Provide work-related training, coaching and cross-training to team members.
• Conduct a daily review of the team's work as assigned.
• Act as the primary escalation contact, resolving issues with urgency and escalating to the appropriate managerial level.
• Ensure accurate and timely completion of control reporting and audits.
• Ensure day-to-day staffing adequacy and distribute workloads effectively during peak activity.
• Lead the team performing during non-US market hours and provide a status report at local end of day for clear hand-off.
• Implement processes supporting firm-wide initiatives and propose new methods to improve efficiency.
• Ensure accurate and timely responses to emails and inquiries.
• Carry out people development functions including interviewing, performance appraisals, development planning, and corrective action or termination.
• Identify and manage challenge areas, executing improvement plans promptly.
• Manage multiple projects, deadlines and client inquiries in a dynamic environment.
• Keep written procedures up-to-date for all team processes.

What you'll need

• Bachelor's Degree with concentration in finance or accounting preferred.
• Well versed with products like Equity, Fixed Income and Derivatives.
• 9+ years relevant financial services operations experience, including reconciliation and trade operations experience.
• Demonstrated experience supporting and overseeing reconciliation processes across Equity, Fixed Income and Derivatives, with a strong understanding of end-to-end product workflows.
• Proven track record as a successful leader who focuses on their people.
• High level of service with a focus on ensuring an outstanding client experience.
• Risk-minded, with the ability to shape organizational standards in risk management and guide others through unprecedented circumstances.
• Demonstrated organizational skills, self-initiative, and ability to analyze information to support the team.
• Effective planning, prioritization, and deadline management capabilities.
• Delivered efficiency projects and driven process initiatives successfully.
• Proficiency in MS Outlook and adept handling of substantial email correspondence.
• Ability to thrive in ambiguous conditions and navigate uncertainties.
• 1-2 years of supervisory, team lead, or direct people management experience.
• Strong communication skills for interaction with internal and external staff and management at all levels.

Details

• Hybrid working model: in the office 3 days a week, with the remaining days remote or in the office.
• Location: Mumbai, India.