Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability, with ServiceNow IT Operations Management (ITOM) as the must-have skill.

What you'll do

• Configure and support packaged or SaaS applications to adapt features to evolving business requirements.
• Manage application releases and ensure overall stability and performance of the system.
• Use standard tools, APIs and low-code platforms to align solutions with business needs while maintaining compatibility.
• Collaborate with cross-functional teams to gather requirements and implement application enhancements.
• Monitor system performance and troubleshoot issues to maintain optimal operation.
• Document configuration changes and maintain the knowledge base for future reference.
• Assist junior team members by sharing knowledge and providing guidance when needed.
• Expected to perform independently and become an SME; actively participate and contribute in team discussions and to solutions for work-related problems.

What you'll need

• Minimum 2 years of experience in ServiceNow IT Operations Management (ITOM).
• Proficiency in ServiceNow IT Operations Management (ITOM).
• Strong understanding of IT service management processes and best practices.
• Experience working with APIs and integrating third-party tools within ServiceNow ITOM.
• Familiarity with low-code development platforms and configuration management.
• Ability to analyze system logs and performance metrics to identify and resolve issues.
• Good communication skills to collaborate effectively with technical and non-technical stakeholders.
• 15 years full time education.

Details

• Based at the Bengaluru office.