Overview
As a Partner Success Manager I, you manage the health and growth of Xometry’s manufacturing partner network by improving engagement, performance, and satisfaction.
What you'll do
- Improve partner engagement, order throughput, quality, and satisfaction.
- Track partner performance, including capacity utilization, acceptance rates, and on-time delivery.
- Provide partner service via onboarding, relationship building, and proactive performance communication.
- Match partners to the right jobs using knowledge of manufacturing capabilities.
- Run business reviews, capacity assessments, and improvement plans using performance scorecards.
- Investigate root causes of performance issues and collaborate with partners to resolve them.
- Handle escalations cross-functionally to protect the customer experience.
What you'll need
- 3+ years of related experience in account/partner management, manufacturing, or operations.
- Working knowledge of manufacturing processes, production capabilities, and quality/inspection standards.
- Ability to perform root cause analysis to address complex partner performance issues.
- Experience improving complex partner performance issues to completion as an independent self-starter.
- Strong organizational skills for multitasking and meeting deadlines while managing a portfolio.
- Strong written and oral communication, including managing up and across teams.
- Bachelor’s degree preferred in Supply Chain, Business, Engineering, or a related field.
Details
- Location: Bangalore, India.
Read the full description and apply on the company’s own careers page.
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