People Partner, Associate I

Overview

Support employees, business partners, and managers through People & Culture customer care while using HR systems, digital tools, and AI-powered service platforms to improve response quality, service delivery, and employee support.

What you'll do

• Respond to P&C inquiries from employees, business partners, and managers through email, chat, phone, and AI-powered service platforms.
• Address inquiries by consulting knowledge guides and HR systems and using chatbot and AI-supported tools.
• Support the assigned region within the relevant shift pattern.
• Use a case management tool to capture inquiries, customer information, case updates, and resolutions.
• Process transactions by collecting necessary information from employees, managers, or P&C equivalents.
• Communicate P&C policies and programs by simplifying complex subjects.
• Manage workload to meet established service level agreements.
• Update helpdesk tools with conversation details and resolutions.
• Support the adoption and daily use of AI-powered service tools.
• Identify common inquiry themes and contribute to chatbot content and knowledge articles.
• Review AI-generated responses for accuracy, appropriateness, and alignment with policies.
• Collaborate with internal teams to highlight gaps and opportunities in knowledge content and employee support.
• Apply data insights to optimize service delivery and digital support channels.
• Ensure the secure and suitable use of AI tools while maintaining confidentiality of sensitive employee information.

What you'll need

• 6+ months of experience in a P&C Tier 1 customer care environment.
• Bachelor's Degree in HR, IT, Business, or a related field, or equivalent work experience.
• Proficiency in verbal and written English communications.
• Genuine enthusiasm for supporting an HR or People & Culture operations team.
• Strong commitment to high-quality customer service, adaptability, and flexibility.
• Ability to multitask and work efficiently in a fast-paced environment.
• Careful management of confidential and sensitive employee information.
• Ability to work independently under general direction.
• Proficiency in applying knowledge guides for research and inquiry resolution.
• Experience with digital tools, HR systems, and technology-enabled support platforms, including AI-assisted tools.
• Interest in adopting new technologies to improve support and operational efficiency.
• Good judgment in evaluating information and guaranteeing alignment with quality standards.

Nice to have

• Prior experience in an HR contact center or shared service environment.
• Experience in knowledge management, chatbot content creation, or service improvement.

Details

• Location: Noida, UP, India.
• Support the assigned region within the relevant shift pattern.