Performance Associate

Overview

The Performance Management Associate supports the delivery of Performance and Career Management services by processing employee and manager requests accurately and efficiently.

What you'll do

• Process incoming Performance Management requests received through email, case management tools, or portals.
• Resolve service requests by following defined local work instructions, client policies, and business rules.
• Update employee performance data accurately in HR systems as per user guides.
• Manage case workflow effectively and escalate issues when required.
• Support performance evaluation cycles and administrative activities.
• Provide basic support to employees and managers related to goals, reviews, and performance administration.
• Ensure adherence to data security, privacy, and confidentiality requirements.
• Maintain quality standards, accuracy, and SLA compliance.
• Participate in team meetings, knowledge sharing, and process improvement discussions.

What you'll need

• Bachelor's degree such as BA, BCom, BSc, BTech, or equivalent.
• 1 to 3 years of experience.
• Primary skill: Talent Management.
• Basic understanding of HR Operations and Performance Management processes.
• Strong attention to detail with focus on data accuracy.
• Good written and verbal communication skills in English.
• Working knowledge of Microsoft Office including Excel, Word, and Outlook.
• Customer service orientation and ability to handle queries professionally.
• Ability to follow standard procedures and work instructions consistently.
• Willingness to work in a process driven, metrics oriented environment.

Nice to have

• Exposure to Performance Management or HR transactional processes.

Details

• Must be flexible with respect to shift timings.
• Location: Mumbai.