Personal Banker

Overview

Personal Banker at Barclays responsible for resolving customer queries and providing personalised service through multiple communication channels.

What you'll do

• Respond to customer inquiries, resolve issues, and handle client requests efficiently.
• Collaborate across multiple digital channels to personalise customer interactions.
• Enhance bank digital capabilities when current technology cannot support needs.
• Partner with internal teams including sales, operations, risk, and risk management to meet customer expectations and support accurate/on-time transactions.
• Support business operations teams as needed, including risk management, compliance, and collections.
• Comply with regulatory requirements and internal policies related to customer care.

What you'll need

• Resolve customer queries/issues and personalise interactions using multiple communication channels.
• Perform prescribed activities in a timely manner and to a high standard.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work owned or contributed to.
• Maintain understanding of how teams contribute to broader sub-function objectives.
• Communicate sensitive or difficult information to customers in relevant areas.

Nice to have

• International contact centre and voice experience preferred.

Details

• Location: Gurugram, DLF Downtown (also stated as based out of Gurugram).
• Role type: Voice role.
• Minimum qualification: graduate.