Plant Quality Engineer

Overview

The Customer Quality Engineer supports strategic customer accounts through direct customer interface, driving quality improvement and resolving customer issues across product development, release, production start and series production.

What you'll do

• Maintain customer contacts regarding all quality-related activities during product development, product release, production start and series production.
• Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and permanent corrective actions to improve processes, service and products.
• Analyze, solve and control production quality problems on time to meet customer requirements.
• Be in charge of Measurement System Analysis and Statistical Process Control for key processes.
• Ensure a smooth and timely launch of new and changed products.
• Coordinate customer returns and use Sensata tools to provide frequent status updates to affected customers.
• Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges.
• Serve as a key participant in project teams to ensure a successful launch of new products, clarifying what the customer expects and how it will be achieved, then monitoring correct implementation.
• Initiate improvement proposals serving cost of quality, turnaround time and quality of production.
• Partner with line quality engineers and management teams in Layered Process Audits and internal audits to ensure manufacturing practices are followed.
• Train and manage technicians and inspectors to ensure corrective actions are implemented and operators follow up.
• Establish and follow procedures for control of non-conforming parts in production.
• Handle all aspects of quality and continuous improvement across various customer groups.
• Assist clients during audits with the aim of reaching a production release.
• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications and performance requirements.
• Facilitate the Risk Management process in compliance with appropriate external standards and corporate policies.
• Develop a customer satisfaction plan and turn the voice of the customer into user needs and quality goals.
• Develop a strategy to manage specific customer accounts and lead customer quality issue resolution.
• Work with customers to understand their specific requirements and draft plans to fully satisfy them.
• Perform risk assessments and set quality goals and improvement plans.
• Review Control Plans and improve them as needed.
• Work with production sites to drive manufacturing improvements.
• Analyze data to identify concerns and respond to customers.

What you'll need

• A university degree (i.e. Bachelor's degree) or equivalent relevant work experience.
• Ability to be a team player in a fast-paced environment, with demonstrated ability to handle multiple competing tasks and demands.
• Strong oral, written and presentation communication skills.
• Strong organization, planning and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Holds self accountable for achieving goals and standards.
• Proficiency in Microsoft Office programs (Outlook, Word, PowerPoint and Excel).
• Strong interpersonal and collaboration skills to work effectively with all levels of the organization, including suppliers and/or external customers.

Details

• Location: Chennai, India.