Platform Analyst

Overview

Platform Analyst responsible for configuring and supporting core procurement platforms, including Ivalua and adjacent source-to-contract tools, and acting as the platform subject matter expert.

What you'll do

• Coordinate and configure core procurement platforms, including user roles, permissions, security, approval workflows, and system settings across Ivalua and adjacent source-to-contract tools.
• Complete approved configuration and access changes in line with governance standards.
• Serve as the platform subject matter expert on functionality, reporting, analytics, and leading practices.
• Support customers in gaining maximum benefit from the tools and help prioritize improvements.
• Identify and transform business requirements into system updates and process refinements that advance quality, delivery, cost, and the end-user experience.
• Lead user acceptance testing and release readiness.
• Build and complete test scripts, validate releases and upgrades, publish release notes to certified standards, and provide hyper-care support with the Platform Project Lead.
• Deliver Tier 2-3 support by managing the support ticket queue, troubleshooting and resolving platform issues, and escalating policy, build, or integration concerns to the Platform Manager with clear root-cause analysis.
• Monitor integrations, data loads, and data quality.
• Implement data extracts and ETL routines, track interfaces between procurement platforms and ERP/master data systems, and partner with Data Analytics, MDM/sMDM, and Supplier Experience to maintain supplier and contract data integrity.
• Support e-sourcing execution, including event setup, supplier invitations, bid structures, event monitoring, and supplier onboarding/data loads for the Global Sourcing team.
• Develop standard work, dashboards, training, and documentation.
• Create end-user guides and standard operating procedures, provide training to platform champions and end users, and analyze platform adoption and usage to identify improvement opportunities.

What you'll need

• Bachelor's degree or equivalent experience in Business, Supply Chain, Finance, Information Technology, or a related field.
• 1-3+ years of hands-on procurement, supplier management, or source-to-contract platform experience.
• Configuration or administration of Ivalua, SAP Ariba, Coupa, or a comparable S2C tool.
• Support ticket management and release testing/UAT experience.
• Skills in workflow logic, security roles, data import/export, integrations, ETL processes, SQL, Excel/Power Query, and basic Power BI.
• Strong analytical and documentation rigor.
• Ability to translate technical details into clear business language and deliver end-user training.
• Ability to thrive in a fast-paced environment while managing multiple concurrent priorities, with a customer service orientation, attention to detail, curiosity, adaptability, and collaboration across global, cross-functional teams.

Details

• Location: Bangalore, India.