Presales Service Management Lead

Overview

Oversees, facilitates and administers ITIL-based service support, serving as the operational and transition point of contact during presales activities.

What you'll do

• Serve as the primary operational and transition point of contact during sales pursuits, RFP responses, solution reviews, and client due diligence activities.
• Partner with Solution Architects, Sales Executives, Commercial teams, Workforce Management, Procurement, and Delivery organizations to develop realistic, supportable, and cost-effective solutions.
• Review proposals, contracts, statements of work, and transition requirements to ensure alignment between customer expectations and delivery capability.
• Validate solution assumptions, staffing models, service levels, operating models, tooling requirements, and governance structures.
• Identify operational, contractual, financial, and delivery risks and develop mitigation strategies prior to contract award.
• Ensure transition requirements, dependencies, knowledge transfer activities, and resource commitments are incorporated into the proposed solution.
• Provide transition and operational expertise during customer presentations, solution workshops, and contract negotiations.
• Support deal governance reviews and provide recommendations regarding solution readiness and delivery viability.
• Drive seamless handoff from sales and solutioning teams into transition execution.
• Manage and oversee Unisys service delivery through processes including incident, major incident, problem, request and change management, with a focus on improving overall service quality.
• Coordinate client-facing resources and client partners to facilitate compliance with service quality commitments.

What you'll need

• Any degree and 8+ years' relevant experience, or an equivalent combination of education and experience.

Nice to have

• Master's degree.

Details

• Location: Bangalore, India.