System Operations Manager-Middleware & Messaging Operations- Kafka & Solace

Overview

Wells Fargo is seeking a System Operations Manager for its Middleware & Messaging Operations team, leading analysts who monitor installed systems and infrastructure.

What you'll do

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure.
• Engage stakeholders and internal partners associated with the Systems Operations functional area.
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks.
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives.
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for the supported system area.
• Collaborate and consult with analysts, Information Technology personnel, or vendors.
• Manage mid to highly experienced analysts.
• Manage allocation of people and financial resources for Systems Operations.
• Mentor and guide talent development of direct reports and assist in hiring.

What you'll need

• 5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2+ years of Leadership experience.
• For Europe, Middle East & Africa only: Experience in Systems Engineering and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
• For Europe, Middle East & Africa only: Leadership experience.

Nice to have

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• Advanced degree (MBA or Master's degree) preferred.
• Experience leading mission-critical production environments supporting large-scale enterprise platforms.
• Hands on working and demonstrable technical experience in MQ, Solace or Kafka technologies.
• Experience managing enterprise messaging technologies, including one or more of the following: IBM MQ, Apache Kafka, Solace PubSub and IBM ACE / Integration Technologies.
• Experience leading major incident management, production support organizations, and operational governance processes.
• Experience driving technology risk management, operational controls, audit readiness, and regulatory compliance.
• Proven ability to influence senior leaders and drive outcomes across large matrixed organizations.
• Strong executive communication, stakeholder management, and leadership skills.
• Experience developing strategic roadmaps and executing transformational technology initiatives.
• Experience supporting enterprise messaging environments serving thousands of applications and high transaction volumes.
• Experience leading global organizations operating in follow-the-sun support models.
• Strong knowledge of financial services technology risk and regulatory environments.
• Experience with public cloud platforms including Azure, AWS, or Google Cloud.
• Experience implementing SRE, Platform Engineering, and DevOps operating models.
• Expertise in observability technologies such as Splunk, Dynatrace, Grafana, AppDynamics, or similar platforms.
• Experience driving large-scale automation using Python, Terraform, Ansible, PowerShell, or related technologies.
• Experience leading infrastructure modernization, data center migrations, and cloud transformation initiatives.
• Industry certifications in ITIL, Agile, Cloud, Security, or SRE disciplines.

Details

• Location: Bengaluru, India.
• Posting end date: 1 Nov 2026. The posting may come down early due to volume of applicants.