Principal CE Prisma AIRS Engineer

Overview

Principal CE Prisma AIRS Engineer focused on AI inspection, gateway, control plane, and security enforcement for managed Prisma AIRS and Cloud NGFW solutions.

What you'll do

• Own critical incidents and technically complex Jira issues for Prisma AIRS, AI Gateway, and Cloud NGFW.
• Analyze packet captures, API transactions, cloud routing, and infrastructure logs to identify root causes.
• Partner with TSEs, SRE, DevOps, and backend developers to define supportability, telemetry, and usability requirements.
• Leverage LLMs to create agentic workflows for automated troubleshooting and remediation.
• Collaborate with CREs and SREs during P1/P2 incidents to investigate backend infrastructure and security policies.
• Develop troubleshooting playbooks and deliver advanced technical training on Prisma AIRS and Cloud NGFW.
• Build and maintain multi-tenant, multi-cloud lab environments to replicate customer deployments and validate fixes.

What you'll need

• Have an MS with 10 years of professional experience, or a BS with at least 12 years of experience.
• Demonstrate strong experience with enterprise SaaS back-end systems, RESTful APIs, DevOps, SRE, and CI/CD pipelines.
• Have a solid grasp of AWS, Azure, and GCP networking fundamentals and constructs for TCP/IP, IPv6, and dynamic routing.
• Show expertise in troubleshooting, API integrations, routing/switching, IPSec, SSL/TLS, and packet analysis using tcpdump and Wireshark.
• Have proficiency with Python, REST APIs, and infrastructure-as-code (Terraform) to automate lab deployments and scripts.
• Be able to communicate highly technical information to engineer and executive teams.
• Be able and willing to work flexible hours, including occasional weekends, evenings, and rotating on-call shifts.

Nice to have

• Proficiency with state-of-the-art AI models such as Claude and ChatGPT in coding and engineering workflows.
• Deep understanding of PAN-OS architecture including dataplane packet flow, App-ID, Content-ID, and SSL Decryption.
• Hands-on experience with Palo Alto Networks products, particularly Prisma AIRS.
• Experience with incident management tools such as PagerDuty or FireHydrant.

Details

• Work model: most teams work from the office full time, with flexibility when needed.
• Location: Office - India - Bangalore Bagmane Tech Park.