Overview
Principal CE Prisma AIRS Engineer focused on AI inspection, gateway, control plane, and security enforcement for managed Prisma AIRS and Cloud NGFW solutions.
What you'll do
- Own critical incidents and technically complex Jira issues for Prisma AIRS, AI Gateway, and Cloud NGFW.
- Analyze packet captures, API transactions, cloud routing, and infrastructure logs to identify root causes.
- Partner with TSEs, SRE, DevOps, and backend developers to define supportability, telemetry, and usability requirements.
- Leverage LLMs to create agentic workflows for automated troubleshooting and remediation.
- Collaborate with CREs and SREs during P1/P2 incidents to investigate backend infrastructure and security policies.
- Develop troubleshooting playbooks and deliver advanced technical training on Prisma AIRS and Cloud NGFW.
- Build and maintain multi-tenant, multi-cloud lab environments to replicate customer deployments and validate fixes.
What you'll need
- Have an MS with 10 years of professional experience, or a BS with at least 12 years of experience.
- Demonstrate strong experience with enterprise SaaS back-end systems, RESTful APIs, DevOps, SRE, and CI/CD pipelines.
- Have a solid grasp of AWS, Azure, and GCP networking fundamentals and constructs for TCP/IP, IPv6, and dynamic routing.
- Show expertise in troubleshooting, API integrations, routing/switching, IPSec, SSL/TLS, and packet analysis using tcpdump and Wireshark.
- Have proficiency with Python, REST APIs, and infrastructure-as-code (Terraform) to automate lab deployments and scripts.
- Be able to communicate highly technical information to engineer and executive teams.
- Be able and willing to work flexible hours, including occasional weekends, evenings, and rotating on-call shifts.
Nice to have
- Proficiency with state-of-the-art AI models such as Claude and ChatGPT in coding and engineering workflows.
- Deep understanding of PAN-OS architecture including dataplane packet flow, App-ID, Content-ID, and SSL Decryption.
- Hands-on experience with Palo Alto Networks products, particularly Prisma AIRS.
- Experience with incident management tools such as PagerDuty or FireHydrant.
Details
- Work model: most teams work from the office full time, with flexibility when needed.
- Location: Office - India - Bangalore Bagmane Tech Park.
Read the full description and apply on the company’s own careers page.
