Process Improvement/CI Manager

Overview

Drive operational excellence and process improvement across the Global Finance Shared Services center in Bangalore, supporting US-based operations across Controllership, Operational Finance, General Ledger Accounts and Revenue Accounting functions.

What you'll do

• Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes
• Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices
• Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps
• Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings
• Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy
• Develop and maintain process documentation, training materials, and standard operating procedures
• Support Centers of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives

What you'll need

• Qualified CA/CMA
• Minimum 10-12 years of overall experience in finance and accounting in a shared services environment, with at least 5 to 6 years specifically in process improvement
• 10+ years of process improvement experience in finance shared services or similar environment
• Strong knowledge of accounting operations, controllership, or operational finance functions
• Experience with process mapping, Lean, Six Sigma, or comparable methodologies
• Proven track record of delivering measurable cost and efficiency improvements
• Excellent analytical and communication skills with ability to influence across functions

Nice to have

• Experience supporting US-based finance operations or multi-geography reporting structures
• Financial systems knowledge (MS D365 is a plus)

Details

• Location: Bangalore
• Full time, permanent