Product Specialist

Overview

Product Specialist at CloudSEK, working in cybersecurity operations with responsibilities spanning product support, brand protection/takedown analysis, and security event monitoring.

What you'll do

• Serve as the first point of contact for customer issues via email, chat, or phone.
• Troubleshoot basic technical issues and resolve them using documentation and internal tools.
• Monitor phishing websites, fake domains, and impersonation profiles on social media.
• Initiate and manage takedown requests across hosting providers, registrars, and platforms.
• Monitor alerts/incidents on the CloudSEK portal, perform initial triage and classification, and document response steps.
• Apply AI prompt engineering techniques to improve threat detection efficiency.

What you'll need

• 1–2 years of cybersecurity experience (early to mid career).
• Bachelor’s degree in Technology, Cybersecurity, or a related field.
• Knowledge or strong interest in cybersecurity, threat intelligence, or SOC operations.
• Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
• Ability to work independently in a rotational shift environment supporting global customers.
• Experience with support ticketing tools such as Freshdesk, Zendesk, or Jira Service Desk.

Details

• Onsite work from Bengaluru office.
• Rotational shifts for a 24x7 operation, mostly to support customers in LTAM and USA (EST and PST).