Product Sppt Tech Advisor 1

Overview

Entry-level individual contributor role supporting customer implementations of business-critical solutions, working under close supervision on routine problems.

What you'll do

• Work with customers and project management teams to identify key project milestones and implementation timelines.
• Build, document and maintain new and existing customer-centric business critical solutions.
• Develop and implement solution validation plans.
• Ensure quality control during implementation and execution of the validation plans.
• Build training materials for the implemented solutions.
• Train customers on the implemented solutions.
• Participate in QA, UAT and production launch support related to various customer engagements.
• Contribute towards building implementation and integrations best practices and the knowledge base.
• Collaborate with the DrugDev product development team to help improve and expand core platform functionality.
• Provide Tier 2/3 technical support for custom integrations.
• Work with support processes and in a production environment.

What you'll need

• Bachelor's Degree in Computer Science, a related field, or equivalent experience.
• Experience working with external customers to gather technical requirements.
• Minimum 3 years' experience of Dot Net and SQL Server, with good exposure to database concepts and SSIS.
• Expertise in writing Stored Procedures, Cursors, Triggers and Indexes.
• Good in understanding and developing complex SQLs.
• Prior experience in writing complex SQL Stored procedures.
• Should be good at processing data and flowcharting techniques.
• In-depth grasp of SQL reporting, analytics, and business intelligence.
• Strong customer facing and presentation skills.
• Process documentation skills.
• Validation documentation and execution skills.
• Technical troubleshooting and documentation skills.
• Powerful work ethic with a focus on customer satisfaction.

Nice to have

• Working knowledge of software development processes and methodologies.
• Knowledge of the clinical trial / pharmaceutical domain.