Product Support Engineer

Overview

Product Support Engineer role at Sprinto focused on investigating and resolving customer issues such as integration failures, unexpected API behaviour, configuration problems and confusing product workflows, owning each issue through resolution.

What you'll do

• Investigate customer product issues to understand why something is not working and help the customer move forward with confidence.
• Own customer issues through resolution, including integration failures, unexpected API behaviour, configuration issues and confusing product workflows.
• Work with browser developer tools, APIs, integrations, logs and cloud environments to diagnose problems.
• Collaborate closely with Product, Engineering, Customer Success and Compliance teams.
• Develop technical depth while learning how a global SaaS product operates in real customer environments.

Details

• Early-career role with a steep learning curve.
• Location: Bengaluru.