Professional, Facilities Management

Overview

Provide comprehensive Facilities Management Services for the client, with a focus on continuous improvement and achieving financial and KPI/SLA targets set by the Facilities Manager.

What you'll do

• Manage all outsourced service contracts and JLL personnel, including inspections and quality management of service delivery across cleaning, security, administration, reception, helpdesk, pantry and mailroom services.
• Develop and implement building procedures and performance measures to simplify and improve the accuracy of work methods and system reliability.
• Ensure an adequate supply of materials and services for the proper operation of the buildings, and enter into supply and service contracts as approved by the client.
• Routinely inspect all contracted services to ensure performance measures are being maintained.
• Ensure helpdesk service requests are attended to in time.
• Effectively manage mailroom services to ensure an on-time delivery system.
• Achieve client satisfaction to client expectations.
• Manage and assist with the personal development of all direct reports, including succession plans and appraisals.
• Actively train subordinates in all aspects of non-technical services and multi-skill JLL staff.
• Prepare daily and weekly reports and contribute to the monthly management report to the client and other reports as required.
• Manage service contracts, including inspections and quality management of service delivery.
• Prepare tender documentation, evaluate tenders and prepare contracts.
• Manage contract resources to achieve Service Level Agreements and Key Performance Indicators at optimum cost for the client.
• Participate in emergency evacuation procedures, including crisis management and business continuity.
• Manage all health and safety issues and actively participate in health and safety reviews.

What you'll need

• Tertiary qualifications in property, building or facilities management required.
• Contract administration experience required.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated experience with tendering and service improvement initiatives required.
• Knowledge of occupational safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with client reporting and preparation of reports required.
• Graduate in any discipline, most likely to qualify for this role.
• 5-7 years of experience in facilities management.
• Strong written and oral communication skills.

Nice to have

• Tertiary qualifications in hotel management, building management and/or business.
• Demonstrated experience with continuous improvement initiatives.

Details

• Location: On-site, Gurugram, HR.
• Scheduled weekly hours: 48.