Regional Facilities Manager

Overview

Oversee end-to-end facilities operations across the India portfolio (Bengaluru, Mumbai and Gurgaon), delivering an exceptional, human-centric workplace experience and serving as the primary liaison between the client and the JLL team for workplace activities.

What you'll do

• Lead, coach and develop teams through proactive people management, skills and performance assessments, timely training, regular 1:1s and workforce and succession planning with internal COEs and HR.
• Encourage teams to engage with peers on other accounts and attend JLL Integrated Facilities Management events to share knowledge, best practice and market updates.
• Develop and implement SOPs, ensure smooth procedural implementation and improve work methods to ensure reliability and consistency of delivery.
• Develop space planning ideas and strategies that meet the changing demands of the business, creating strategic and tactical solutions.
• Support the delivery of major and minor works projects and associated moves and changes in accordance with client guidelines.
• Own budgeting, spend management and financial processes and controls to meet or exceed country financial targets.
• Educate teams on compliance with JLL and client H&SE and risk management policies and procedures.
• Support UX programs, new technology and system roll-outs, and training programs and workshops through driving implementation and consistency.
• Conduct reporting, analysis and data-driven decision making, and present findings with confidence.
• Oversee all vendor contracts to ensure professional delivery, value for money, regular monitoring and re-negotiation as required.
• Ensure strategic sourcing initiatives across the portfolio are followed and all JLL-provided tools are utilised; guide site teams on major sourcing and procurement activities.
• Manage vendor performance and ensure all services are delivered as per contract.
• Develop and manage client relationships, ensuring programs and projects align with client vision, priorities and targets, and meet or exceed contract KPIs.
• Develop, implement and maintain quality assurance protocols, conduct regular quality audits and inspections, and drive corrective and preventive actions (CAPA).
• Track, analyze and report on key quality metrics and KPIs, and foster a culture of quality through training, process documentation and knowledge sharing.

What you'll need

• Excellent verbal and written communication skills, as well as presentation skills.
• Ability to adapt in a fast-paced working environment and be versatile in meeting changing client needs and requirements.
• Strong analytical, organization and administration skills.
• A minimum of 6 years in the facility management industry or hospitality industry.
• Deep understanding of the workplace environment and a keen interest in emerging technologies and trends relevant to the workplace.
• Strong communication and customer focus skills, with the ability to interface and relate to different stakeholders.
• Works well with diverse teams from various countries and cultures.

Nice to have

• A Bachelor's degree in hospitality or a related field.

Details

• On-site, Bengaluru, Karnataka.
• Scheduled 48 weekly hours.
• Reports to the APAC Account Executive.