Professional Services Consultant

Overview

The Professional Services Consultant discovers, designs, consults on, and implements Druva solutions for new and existing customers, guiding them through the full implementation cycle, and provides technical consultation on Druva's Data Security Services and Disaster Recovery Services.

What you'll do

• Discover, design, deploy, and optimize Druva solutions to meet customer requirements.
• Lead end-to-end product deployments and configurations for all lines of business in Druva related to Enterprise Workloads, End User Protection, SaaS Applications, and Ransomware and Disaster Recovery practices.
• Conduct Cyber Simulation exercises and Security assessments to test customer readiness for a cyber attack, identify gaps in existing security practices, and recommend mitigations.
• Conduct Security Penetration testing.
• Assist with Incident Response Plans, Recovery Playbooks, and Cyber Recovery.
• Assist with SIEM/SOAR integrations and configurations between the customer and Druva's environment.
• Build project plans and organize and manage all phases of a project to ensure successful implementation, including developing technical solutions, project plans, schedules, success criteria, and milestones.
• Consult with customers and internal teams on best practices and meet expectations.
• Communicate project status to key stakeholders to drive the outcome.
• Respond promptly to ensure customer satisfaction.
• Manage customer relationships and perform environmental health assessments of product adoption and data resiliency.
• Collaborate with cross-functional teams on customer requests and feature/product enhancements.
• Mentor your team and interact with peers around the globe.

What you'll need

• 8+ years in technical customer-facing roles, with at least 2+ years as a Consultant.
• Experience leading and assisting the team and driving large customer implementations across Enterprise Workloads, End User protection, SaaS Applications, Ransomware Recovery, and Disaster Recovery practices.
• Expert-level knowledge of Operating Systems including MS Windows, Linux, and Mac.
• Experience with IDP and SSO tools, SCCM/Casper/Jamf/Intune deployment tools, virtual environments (VMware, VMC, Hyper-V, AWS, Azure, Nutanix), and storage technologies (SAN/NAS).
• Knowledge of networking concepts (TCP/IP, DNS, bandwidth management, firewalls), cloud technologies using AWS/Azure/M365/Google Workspace, and security solutions.
• Fast learner in a dynamic environment with changing priorities.
• Experience conducting Cyber Simulation exercises with multiple stakeholders.
• Experience conducting risk assessments.
• Experience curating IR playbooks and runbooks.
• Experience handling a cyber recovery process.
• Experience with automation and scripting tools such as PowerShell, Python, etc.
• Exposure to APIs.
• Results-oriented, with the ability to prioritize activities, plan, and organize to meet commitments.
• Excellent presentation, verbal and written communication, and relationship-building skills across all levels of management, including negotiations and risk abatement.
• Excellent consultative approach to customer engagements.
• Working knowledge of SaaS practices.
• Ability to work in a cross-functional team environment and collaborate with key partners to drive customer engagement and experience.
• Strong knowledge of enterprise server backup technology.
• Working knowledge and practical experience administering virtual infrastructure.
• Backup and restore of File, NAS, MSSQL, MySQL, Oracle Servers, SAP HANA, AHV, VMware, EC2, Azure VM, VMC, Nutanix, EP, SFDC, M365, GSuite, etc.
• Working knowledge of AWS services, mainly EC2, S3, RDS, IAM, and VPC.
• Hands-on experience conducting Cyber Simulation exercises to identify security vulnerabilities and recommend mitigations.
• Working knowledge of SIEM/SOAR tools and industry-wide ransomware recovery practices.
• Knowledge of Blue team activities and related tasks.
• Understanding of project management methodologies and processes.
• Exposure to storage protocols SAS, Fibre Channel, SCSI, iSCSI.
• Understanding of SaaS applications such as M365, Google Workspace, Salesforce, etc.
• Understanding of network technologies and protocols: TCP/IP, VLAN, DNS, switches, firewalls, routers.
• Knowledge of scripting languages such as PowerShell, Python, etc.

Nice to have

• Understanding of automation and scripting tools such as PowerShell, Python, etc.
• CISM or Security+ certification.

Details

• Location: Pune, Maharashtra, India.