Cloud Infrastructure Engineer

Overview

The Cloud Infrastructure Engineer is the senior technical owner of Merkle Denmark's cloud platform architecture, responsible for designing, building and evolving the cloud foundations, guardrails and platform capabilities that underpin client operations. This is a hands-on specialist role within the Infrastructure & Operations function, covering all clients.

What you'll do

• Architect and build cloud foundations and platform capabilities across client environments.
• Define secure-by-design patterns, guardrails and platform standards for Cloud Operations to operate within.
• Design resilience and continuity architecture, including backup/restore strategy and disaster recovery.
• Own and evolve infrastructure-as-code (IaC) practices and tooling standards.
• Drive continuous improvement of the platform approach, ensuring it evolves with client needs and industry practice.
• Provide specialist guidance to Cloud Operations Engineers during complex incident investigations, major changes and architecture-impacting decisions.
• Assess and respond to critical CVEs and security advisory items, coordinating with dentsu EMEA security where required.
• Define platform-level patterns that support incident management, change management, SLA governance and on-call practice.
• Provide senior technical input on P1/critical incidents and client-impacting situations where infrastructure or platform expertise is needed.
• Ensure platform ownership responsibilities are clearly defined and applied: Cloud Ops owns production stability; Cloud Infrastructure owns design and evolution.
• Maintain platform design standards that support audit-readiness, NIS2 and client contractual obligations.
• Contribute to operational reporting quality, including platform health signals and SLA-relevant metrics.
• Act as senior technical point of contact for client escalations requiring infrastructure or platform expertise.
• Collaborate with Project Managers and delivery teams on change planning, release readiness and deployment governance.
• Contribute to account-level technical conversations, including architecture reviews and SLA design.
• Support pre-sales and proposal work where infrastructure architecture or managed operations expertise is required.

What you'll need

• 8+ years of experience.
• Cloud architecture expertise in Azure, AWS or GCP, designing scalable, secure and resilient cloud platforms and defining platform guardrails and architecture standards.
• Strong hands-on experience with Infrastructure as Code such as Terraform, Bicep, ARM or equivalent, including building and maintaining automated infrastructure deployments.
• Cloud security and compliance: secure-by-design architecture principles, platform-level security controls, vulnerability/CVE management, and understanding of compliance frameworks, governance and audit requirements.
• Design and implementation of DR, backup, restore and resilience strategies, and high availability and fault-tolerant architecture design.
• Strong understanding of ITIL/ITSM: incident management, change management, problem management, SLA governance and critical incident and escalation management.
• Experience providing technical leadership during P1/P0 incidents, with root cause analysis and architecture-level problem resolution.
• Experience defining platform standards, operational patterns and best practices, and supporting incident, change and service management frameworks.
• Experience acting as senior technical advisor during architecture reviews and working directly with enterprise clients and stakeholders.
• Experience in professional services, managed operations or multi-client environments, with understanding of contractual obligations, SLAs and service delivery models.
• Technical skills: networking (VNet/VPC, VPN, load balancers, DNS, firewalls); Windows/Linux server administration; containers and Kubernetes; monitoring and observability tools; automation and scripting (PowerShell, Bash, Python).
• Experience with NIS2, GDPR and data processing regulations.
• Azure DevOps, GitHub Actions or CI/CD expertise.
• Excellent written and verbal English communication, and ability to translate technical concepts for business stakeholders.

Nice to have

• Danish language proficiency.
• Public sector or enterprise platform experience.

Details

• Location: DGS India, Pune (Indiqube Orchid).
• Reports to the CTO and works closely with the Engineering Director, Infrastructure & Operations; the function is distributed across Denmark, Bulgaria, India and the Philippines.
• Employment type: full time, permanent.