SRE – Kubernetes Support Engineer

Overview

Provide expert operational support for Azure Red Hat OpenShift (ARO) clusters, acting as a key point of escalation for complex OpenShift, Kubernetes and container platform issues.

What you'll do

• Provide expert operational support for ARO clusters, ensuring availability, performance and reliability.
• Act as a key point of escalation for complex OpenShift, Kubernetes and container platform issues.
• Own production incidents end-to-end, including diagnosis, remediation, root-cause analysis and prevention of recurrence.
• Work with engineering teams on the design, implementation and maintenance of automated solutions to enhance reliability and efficiency of ARO environments.
• Review and implement disaster recovery runbooks and backup policies (OADP).
• Drive upgrades and cluster lifecycle operations across ARO.
• Identify, implement and maintain monitoring for the ARO platform.
• Support and manage the Azure resources underpinning OpenShift clusters (VNets, Load Balancers, Firewalls, Storage, RBAC, Policies).
• Ensure platform adherence to identity, networking, logging, monitoring and operational standards, including providing evidence for audit compliance and applying and reviewing network and security policies (Kyverno).
• Communicate effectively with engineering teams, application teams and third-party providers such as Red Hat and Microsoft, including creating and representing changes in forums.
• Support major incidents and participate in out-of-hours and on-call work where required.
• Provide knowledge sharing sessions and create documentation so all team members have the skills to support the platform.

What you'll need

• Minimum 5 years' experience in Platform Support, Cloud Support, Application Support, or Infrastructure roles.
• Hands-on experience with Azure or similar cloud platforms.
• Strong hands-on experience with Azure Red Hat OpenShift (ARO) or similar Kubernetes-based platforms (essential).
• Certifications such as AZ-900 (or similar cloud fundamentals certification) are required.
• Strong knowledge of Kubernetes, containerisation concepts, Operators, Ingress, Networking, Storage and cluster lifecycle, including Machine set, cluster autoscaling, safe drain/cordon, RHCOS patch cycles, worker pools, quotas and configuring limits and requests.
• Proficiency in scripting languages including PowerShell, YAML, Terraform, KQL and Kubernetes-native tooling (Operators, Helm, GitOps).
• Experience administering Azure components: RBAC, Entra ID, PIM, Policies, Networking, Firewalls, DNS, Log Analytics, Azure Monitor.
• Skilled with CLI tools: oc, kubectl, az.
• Experience with CI/CD tooling (Azure DevOps, Git), Infrastructure-as-Code (Terraform), YAML pipelines.
• Strong knowledge of observability tooling (Cluster Logging/Log Forwarder, Azure Monitor, Prometheus, Grafana, Elastic, Splunk, Log Analytics, ServiceNow).
• Demonstrable experience supporting production platforms and diagnosing complex, multi-layered issues.
• Knowledge of Private ARO networking (VNet peering, UDRs, NAT Gateway/Azure Firewall egress, Private DNS).
• Passionate about leading a highly motivated team to drive business outcomes.
• Able to work and learn quickly in a fast-paced, dynamic environment.
• Curious to learn and develop your own technical skills.
• Able to collaborate and move as a team, and also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions from inception to conclusion, within audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels.
• Graduate/Masters in any discipline.

Nice to have

• Red Hat OpenShift Administrator or similar Kubernetes certifications are advantageous.
• Cloud certifications would be an added advantage.

Details

• Location: Pune.
• Out-of-hours and on-call work where required.