Professional Services Consultant

Overview

Professional Services Consultant with a hybrid setup based out of Pune, working across trial conversion support, implementation onboarding, technical consulting, and managed admin services.

What you'll do

• Monitor active trial accounts and help prospects reach a setup milestone before expiration.
• Provide lightweight trial setup assistance such as configuration tips, content upload support, and walkthroughs.
• Support implementations and onboarding activities including user setup, content configuration, and admin training.
• Build, configure, and monitor integrations including SFTP, API-based connectors, and Platform Connector (LPC).
• Support data migration projects with field mapping and validation.
• Deliver managed admin execution for workflows, processes, and bringing accounts back on track.

What you'll need

• CSS and JavaScript working proficiency for portal customization and branding work.
• Experience with API-based integrations and data migration projects.
• 3–5 years in customer-facing SaaS support, implementation, onboarding, or renewals.
• Comfort scoping and configuring technical work with the rigor of a senior consultant.
• Planhat proficiency for logging project hours, gift tracking, and trial engagement.
• Salesforce usage for maintaining documentation.

Details

• Location: Pune, India.
• Work mode: Hybrid.