Project Manager

Overview

Drive the successful execution of technical projects (bots based on voice, chat, email, etc.) from initiation to completion, owning project delivery, timelines, and quality standards while fostering collaboration across teams.

What you'll do

• Define project scope, objectives, deliverables, and timelines.
• Develop detailed project plans with resource allocation and dependencies, ensuring clarity of roles and responsibilities across teams.
• Drive end-to-end execution of projects, track progress against milestones, manage risks, and implement mitigation strategies to ensure timely and successful delivery.
• Build and maintain strong relationships with internal and external stakeholders.
• Conduct regular status meetings, share timely updates, align expectations, and resolve conflicts during execution.
• Implement quality assurance processes to ensure deliverables meet defined standards.
• Conduct regular quality reviews, address deviations promptly, and manage risks throughout the project lifecycle with contingency plans.
• Maintain accurate project documentation, including plans, schedules, and change requests.
• Provide regular status reports highlighting milestones, progress, and deviations.
• Conduct post-project evaluations to capture lessons learned and drive continuous improvement.

What you'll need

• Bachelor's/Master's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in technical project management.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
• Proven track record of delivering complex technical projects on time and within budget.
• Excellent communication skills to collaborate effectively with technical and non-technical teams.

Nice to have

• PMP, Prince2, or equivalent certifications.
• Experience preferably in B2B/SaaS.

Details

• Location: Noida, Uttar Pradesh, India.