Project Manager Onboarding APAC

Overview

Support and coordinate APAC client onboarding and implementation projects as the primary coordination point for assigned projects, ensuring planning, execution, tracking, communication and delivery across internal teams, clients and third-party stakeholders.

What you'll do

• Act as the Single Point of Contact (SPOC) for assigned low to medium complexity onboarding and implementation projects.
• Coordinate all onboarding activities from project initiation through implementation and transition to business-as-usual operations.
• Support review of Statements of Work (SOWs), project requirements, onboarding documentation and implementation plans.
• Manage multiple onboarding projects simultaneously while maintaining high service quality and stakeholder satisfaction.
• Collaborate with clients, internal stakeholders, vendors and operational teams to define and deliver project requirements.
• Develop, maintain and track project schedules, milestones, dependencies and deliverables.
• Monitor daily project progress and proactively identify risks, issues and potential delays.
• Escalate project risks and issues through established governance and communication channels.
• Schedule, facilitate and document project meetings, status reviews and stakeholder discussions.
• Provide regular project status reporting to leadership, clients and key stakeholders.
• Maintain accurate project records, onboarding documentation, trackers and system updates.
• Coordinate resource planning activities and support cross-functional team engagement throughout project delivery.
• Ensure all project deliverables, approvals and onboarding requirements are completed according to agreed timelines.
• Support procurement, billing, invoicing, change requests and other project-related administrative activities where applicable.
• Coordinate implementation changes, reschedules and follow-up activities as required.
• Manage relationships with internal business units, operational teams, technology teams and third-party partners.
• Analyse project data and performance metrics to identify improvement opportunities and support informed decision-making.
• Support continuous improvement initiatives to enhance onboarding efficiency, customer experience and project performance.
• Ensure compliance with organizational processes, governance standards and customer contractual requirements.
• Perform other project coordination and onboarding support activities as assigned.

What you'll need

• University degree with relevant industry experience.
• Minimum 2+ years of project coordination, project management, onboarding, implementation or related operational experience.
• Ability to work independently and collaboratively within cross-functional teams.
• Strong organizational, planning and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail with strong analytical and problem-solving capabilities.
• Strong interpersonal and stakeholder management skills.
• Ability to adapt quickly to changing business priorities and timelines.
• Experience building and managing schedules to meet critical milestones and customer commitments.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, Teams, Word and PowerPoint.
• Familiarity with project management and workflow tools such as QuickBase, ServiceNow or similar platforms.
• Strong verbal and written communication skills.
• Excellent customer service, relationship management and organizational skills.
• Proven ability to coordinate successful project deliveries while meeting quality and timeline expectations.
• Strong sense of urgency, accountability and professional integrity.

Nice to have

• Certification in Project Management (CAPM, PMP, PRINCE2, Agile or equivalent).
• Experience supporting client onboarding, implementation, operational transition or service delivery projects.
• Experience working in APAC regional environments with geographically dispersed stakeholders.
• Knowledge of project governance, risk management, reporting and change control processes.
• Experience coordinating third-party vendors and external stakeholders.
• Familiarity with onboarding workflows, client implementation activities and operational readiness processes.
• Experience managing project dashboards, reporting tools and project data repositories.
• Demonstrated ability to build strong relationships across business, operational and technology teams.

Details

• Location: Mumbai, India.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.