Project Manager III - IN

Overview

Project Manager III role within Rackspace's Healthcare Delivery Assurance Office (DAO), managing the Findings & Assurance Register, Deal Gate submissions and related governance and reporting for healthcare accounts.

What you'll do

• Maintain day-to-day hygiene of the Findings & Assurance Register, logging new findings, confirming each has one named owner and one committed due date, and flagging items approaching the 30-day escalation clock.
• Track Deal Gate submissions against the 5 working day SLA, chasing named SME reviewers for sign-off and maintaining the decision record and evidence pack for each case.
• Compile data for the DAO Scorecard each reporting cycle, including findings overdue, Deal Gate cycle time, Operational Readiness Review pass rate, escalations to Council, and SCH/Advent/Dell Med finding closure rate, under the direction of the Interim Lead and Programme Director.
• Manage scheduling, agendas, action logs and follow-up tracking for the Healthcare Assurance Forum and Mobilisation Forum.
• Support Operational Readiness Review administration, collating evidence from named signatories including Delivery, Infrastructure, Epic Apps, Security, Architecture and Clinical Informatics ahead of go-live decisions.
• Assess and manage variances against register due dates and Deal Gate SLA windows, escalating items approaching or breaching SLA to the Programme Director / Gate Coordinator, and immediately flagging any item with potential patient-safety implications.
• Maintain version control and distribution of the Governance Charter, Terms of Reference and related DAO artefacts as they are updated.
• Manage the competing needs of multiple stakeholders across EDE, Account Owners and Service Delivery Manager contacts to chase outstanding register and Deal Gate actions.
• Support onboarding of new findings from SCH, Advent, Dell Med and future healthcare accounts into the register, ensuring illustrative placeholders are replaced with real, validated findings and named owners.
• Produce regular reporting packs for Healthcare Vertical LT and Account Executive Assurance sessions, communicating status and risk clearly to leadership.
• Provide ongoing work direction to supporting coordination staff and foster knowledge exchange within the DAO operations team as it scales.

What you'll need

• High School Diploma or regional equivalent required.
• Bachelor's Degree required, preferably in a field related to the role; at the manager's discretion, additional relevant experience may substitute the degree requirement.
• 5-7 years of experience in project or programme management required.
• Demonstrable experience working within or supporting healthcare accounts or healthcare IT environments required, for example a healthcare provider, payer, or healthcare technology delivery organization.
• Intermediate knowledge of the project and delivery lifecycle.
• Intermediate knowledge of Rackspace's Healthcare Vertical objectives and strategy, including the Healthcare Delivery Assurance Office operating model.
• Working knowledge of healthcare delivery environments sufficient to understand findings involving clinical workflow, PHI or regulatory scope.
• Basic to intermediate knowledge of healthcare-specific terminology and risk categories, including HIPAA, PHI and EHR platforms such as Epic and Cerner.
• Skills in Project Management, Delivery Management, Risk Assessment/Management, Stakeholder Management (internal/external), Process Improvement, Business Analytics, Presentation Building and Jira Software.

Nice to have

• CAPM or PMP certification preferred.
• ITIL Foundation certification a plus.

Details

• Location: India, remote (work from home).
• Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations, and to align with US Healthcare Vertical working hours as needed.
• Physical demands: general office environment; may require long periods sitting and viewing a computer monitor; moderate levels of stress may occur at times.
• Travel: Remote.