QA Supervisor

Overview

QA Supervisor / Quality Team Leader for US criminal verifications (public records), leading a team that audits background screening and research transactions.

What you'll do

• Ensure 100% audit coverage across criminal verification transactions in scope.
• Drive 100% feedback delivery and closure within the defined TAT.
• Maintain auditable records including audit logs, error trackers, and feedback registers with traceability.
• Own weekly calibration sessions to standardize court interpretation and reportability decisions.
• Manage/certify quality coaches and auditors through one-on-ones, reviews, and calibration results.
• Verify correct interpretation of US court dockets, charges, dispositions, and identifier matching logic.
• Publish and analyze quality dashboards and report coverage, accuracy, and defect/closure metrics.

What you'll need

• Minimum 18 months of experience as a Quality Coach (on paper).
• Total experience of 3–6 years in BGV / KPO / Quality Assurance.
• Hands-on experience in US criminal / public records background verification is mandatory.
• Prior experience in quality auditing of criminal verification transactions.
• Strong understanding of US legal terminology, court hierarchy, and court documentation.
• Strong working knowledge of US court websites, court structures, and public record systems.
• Advanced proficiency in MS Excel for pivots, lookups, and dashboards.

Details

• Location: India.
• Work mode: Remote.
• Schedule: Monday to Friday (Night Shift).