Quality Assurance Analyst

Overview

Quality Assurance Analyst supporting customer support operations through complaint resolution, quality checks, operational audits, and compliance controls.

What you'll do

• Resolve customer queries, escalations, and complaints.
• Close faults and complaints within SLAs.
• Audit and manage implementation of operational processes.
• Validate control effectiveness and drive improvements.
• Review quality across factors involved in production.
• Support controls including anti-corruption, BCM, InfoSec, records management, and contractor controls.

What you'll need

• 3 to 5 years of experience.
• Any graduation qualification.
• Operational audit and compliance skills.
• Ability to analyze and solve lower-complexity problems.
• Ability to work as an individual contributor within a team.

Details

• Location: Bengaluru, India.
• Rotational shifts may be required.