Analyst, Quality Assurance

Overview

The QA Analyst strengthens product quality by validating reported issues, analyzing triage data, automating reporting workflows, and providing data-backed insights to QA and engineering teams.

What you'll do

• Review, reproduce, and validate reported issues.
• Determine issue ownership using tools, logs, and monitoring data.
• Maintain triage workflows and meet SLAs, including night triage rotation.
• Automate data pulls, dashboards, and reporting workflows.
• Analyze triage trends, recurring patterns, and high-impact problem areas.
• Prepare periodic reports with insights and recommended actions.
• Develop playbooks, queries, templates, and process improvements.

What you'll need

• Bachelor’s degree in Computer Science, Engineering, Data, or a related field.
• At least 2 years of work experience.
• Strong analytical and root cause identification skills.
• Exposure to Jira querying, SQL, Google Sheets, or App Scripts.
• Familiarity with QA processes, triage workflows, and issue lifecycles.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize, and manage SLAs.

Nice to have

• Experience with AI/ML tools, scripting, dashboards, or Snowflake.

Details

• Location: Pune, Maharashtra, India.
• Night triage rotation is included.