Quality Assurance Engineer (ITOM)

Overview

Software Quality Assurance Engineer for IT Infrastructure Monitoring and IT Operations Management (ITOM) on the OpsRamp team within HPE Hybrid Cloud, validating discovery, monitoring, topology, event management and service mapping across on-premises, cloud and hybrid environments.

What you'll do

• Own quality engineering across discovery, monitoring, topology, event management, and service mapping.
• Build a practical understanding of customer infrastructure, operating practices, and failure scenarios.
• Define risk-based test strategies covering functional, integration, regression, exploratory, and end-to-end testing.
• Validate complete workflows from infrastructure discovery and data collection through processing, APIs, visualization, alerting, and incident creation.
• Test discovery accuracy, resource identity, duplicate prevention, inventory updates, and resource lifecycle changes.
• Validate metric correctness, units, timestamps, collection intervals, missing or stale data, thresholds, and alert state transitions.
• Verify topology relationships, dependency direction, and service-map updates as infrastructure changes.
• Test event correlation, deduplication, suppression, recovery, and incident lifecycle behavior.
• Validate integrations under normal operation and failure conditions, including credential changes, timeouts, rate limits, retries, and partial failures.
• Design scenarios for collector outages, network interruptions, delayed data, component restarts, and recovery.
• Build and maintain reproducible test environments, representative test data, and reliable automation.
• Investigate defects with clear evidence, reproducible steps, customer impact, and useful diagnostic findings.
• Collaborate early with Product Management and Engineering to improve requirements, testability, and acceptance criteria.
• Communicate release risks and coverage gaps clearly, rather than relying solely on test-pass percentages.

What you'll need

• 3+ years of hands-on QA experience, preferably with ITOM, infrastructure monitoring, observability or enterprise infrastructure products.
• Strong understanding of enterprise infrastructure, including servers, networks, storage, databases, virtualization, and cloud infrastructure.
• Hands-on experience validating infrastructure discovery, monitoring, and configuration-management capabilities.
• Understanding of discovery and collection mechanisms, including SNMP, WMI, SSH, REST APIs, and agent-based or agentless approaches.
• Understanding of topology discovery, dependency relationships, and service mapping.
• Good understanding of event management, alert processing, correlation, deduplication, noise reduction, and incident workflows.
• Experience testing integrations with third-party systems, monitoring tools, and infrastructure platforms.
• Working knowledge of AWS, Azure, or GCP and hybrid infrastructure.
• Experience with REST API testing, including authentication, authorization, error handling, pagination, and asynchronous workflows.
• Ability to use Python, JavaScript, or Shell scripting for automation, environment setup, data validation, and troubleshooting.
• Ability to analyze logs, inspect API responses, and trace issues across components to isolate failures.
• Strong exploratory and risk-based testing skills, including the ability to identify meaningful scenarios beyond documented requirements.
• Demonstrated ability to learn unfamiliar technologies, adapt test strategies as the product evolves, and work effectively with incomplete or changing requirements.

Nice to have

• Experience with OpsRamp, ServiceNow ITOM, BMC Helix, SolarWinds, Dynatrace, or similar platforms.
• Linux and Windows administration and practical network troubleshooting.
• Kubernetes, containers, and cloud-native monitoring.
• Distributed-systems concepts, including queues, eventual consistency, retries, idempotency, and out-of-order processing.
• Performance, scalability, resilience, upgrade, and backward-compatibility testing.
• Experience with Multi-tenant systems, role-based access control, and tenant-isolation testing.
• Git, CI/CD pipelines, and maintaining automated tests within the delivery process.
• ITIL concepts and IT Service Management workflows.
• Responsible use of AI-assisted testing, scripting, and investigation.

Details

• Onsite role, with the expectation that you will primarily work from an HPE office.
• Location: Hyderabad, Telangana, India.
• Job level: TCP_02; job family: Engineering.